We understand that, from time to time, issues of concern may be raised with one of our schools. In most cases, a concern can be resolved through informal means and in a timely manner by contacting the school directly.

However, there may be occasions when an issue may need to be escalated to a complaint that will follow formal procedures. Below, we have provided a flowchart to summarise the complaints procedure. 

Please also see:

• ODST Complaints Policy – found on our Policies page.
• ODST Data Protection Policy - found on our Data Protection page.
• PARENTKIND parent guide to complaints, which contains a checklist to help resolve concerns quickly and positively.